Reviewed By Micah Pratt
on February 5, 2016

Liberty Mutual Liberty Mutual

Overall 3.5 / 5


Discounts Offered:

Company Satisfaction:

Customer Service:

Claims Process:

We like to get to the bottom of home insurance companies and bring you all the facts. Why? So you can make better insurance decisions. We are not affiliated with Liberty Mutual, just wanting to provide you everything there is to know about its home insurance if you’re thinking about opening a policy with them or getting a quote.

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What Can We Tell You About?

The Benefits

  • The Home Insurance Coverage Calculator helps you decide on home insurance coverage options by walking you through important questions about your life. This way, you can avoid buying too much or too little coverage and save yourself from paying the wrong price, and better understand your quote from Liberty Mutual.
  • Home Gallery® App helps you keep track of all your belongings so you can file a claim faster if they’re damaged, stolen, or destroyed. Just catalog everything you own and store it in this app. If you ever need to file a claim, you can send it to your agent to expedite the claims process.
  • Home Protector PlusTM is an enhanced coverage program that you can choose for more coverage and attentive service. It’s just like giving yourself VIP treatment and will ensure that your most treasured assets are protected.

The Downside

  • Sub-par consumer review scores for pricing and interaction with Liberty Mutual agents.

Where Liberty Mutual Home Insurance is Available

Liberty Mutual offers homeowners insurance policies in all 50 states and Washington D.C.. Take a look at the chart below to find specific details for your state.

Home Requirements

Liberty Mutual Home Insurance Discounts

You may save on a home insurance policy with Liberty Mutual with the following discounts:

  • Homeowners Discount
  • Multi-Policy Discount
  • Group Discounts
  • Claims Free Discount
  • Safe Homeowner Discount
  • Early Sign-Up Discount
  • Safety Device Discount
  • Insured Value Discount for when you’re 100% covered for what it would cost to replace your home.
  • Newly Purchased Home Discount
  • New or Renovated Home Discount

Make sure to ask about discounts along with a quote from Liberty Mutual.

Industry Rankings

The rankings below are fantastic indicators of how a company is doing based on customer reviews. If you’re interested in what people like you think about Liberty Mutual, check it out.

JD Power Scores

JD Power surveys customers about their insurance companies and scores them based on the findings. It’s a great gauge for overall customer satisfaction.

In a 2015 JD Power U.S. Household Insurance Study for Homeowners Insurance, Liberty Mutual scored:

Household Insurance Study

Overall Satisfaction

Policy Offerings


Billing and Payment

Customer Interaction

Claims Experience


Based on all other homeowners insurance companies, Liberty Mutual ranked in the top 10 most popular companies in 48 states. Out of those 48 states, it ranks in the top five in 32 of them.  Here are the states where Liberty Mutual ranks as a top five provider:

 Rank in StateMarket Share PercentDirect Premiums Written
Montana215.24 42,136
New Hamshire115.09 56,306
Washington213.51 205,599
Oregon313.29 94,933
Connecticut112.37 170,677
Idaho311.82 35,316
Maine111.8 44,994
Massachusetts210.97 227,357
Vermont310.61 19,545
Delaware310.59 24,366
Kentucky310.33 108,953
Rhode Island39.35 33,072
New Mexico49.23 43,268
Oklahoma39.19 140,165
New Jersey29.11 226,029
Wyoming48.91 15,151
Pennsylvania58.59 272,441
Missouri38.46 155,727
New York78.45 130,890
Texas58.33 425,606
Alaska58.26 649,588
Ohio58.03 12,851
Tennessee47.57 203,460
Louisiana47.44 136,796
Indiana67.37 139,374
Nevada37.37 133,089
Georgia66.97 100,766
Mississippi46.93 123,191
Kansas46.56 33,172
West Virginia46.41 173,002
California56.28 58,178
Wisconsin65.88 118,642

According to our research, it’s most popular states–where it has the highest percentage of customers compared to other states it sells in–are Montana, New Hampshire, Washington, Oregon, and Connecticut.

As you can see in the above chart–looking at total premiums written per state–Texas, New York, California, Pennsylvania, and Massachusetts are where it does the most business.

Customer Reviews

Reading customer reviews is an easy way to see what it’s like to be a customer. Learn first-hand about what you could experience as a Liberty Mutual homeowners insurance policyholder by checking out the testimonials below.

“Liberty Mutual is cheap.” – Christian K.

“The rates are reasonable in my opinion—although I haven’t done any shopping around in the last few years.” – Nicole M.

Features You’ll Love

  • Liberty Mutual App. You can manage your plan from anywhere.
  • Resources for topics like water damage and fires exist on Liberty Mutual’s site to help educate homeowners.

About Liberty Mutual

Liberty Mutual issued its first auto policy over 100 years ago in Massachusetts. Today, it provides auto, home, life, and many more types of insurance to their customers.

Want To Check Out Other Insurance Providers?

Ensure you make the best choice by checking out other top home insurance companies.

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